PayPal hassles are pushing me to switch from Smashwords to Draft2Digital

I divorced some-odd years ago, and I’ve lagged with the name change for an online bank account and my PayPal account. I finally got around to it recently, and dear lord, it’s obvious to me now why I waited.

PayPal changes are a hassle. Their (new) website is glitchy and won’t accept my documents for the name change, and the email support is a run around, as is the chat support. First you get automated responses that make it near impossible to get hold of anyone real to deal with issues and then when you do, the wait time is interminable and the notifications to let you know the issue is being dealt with are nonexistent.

The only money I get through PayPal are my Smashwords deposits. Draft2Digital will do direct deposit to a bank account.

I haven’t wanted to switch, for a variety of reasons, but this might just be the thing that does it. If PayPal doesn’t get this done soon and right, I’m just going to close the account. If I close the account, Smashwords no longer makes sense as a distributor. And getting paid for Smashwords sales will become a hassle because I’ll have to go to a check.

However, if that’s what it takes, then so be it.

I do like that Smashwords is not just a distributor, but also a storefront. I do make money from that storefront and I do use the Smashwords coupons sometimes. Still, I’m not that happy with the payment set up because PayPal or check are the only options.

Smashwords really needs to get their house in order and start offering direct deposit.

*Despite the run-around, PayPal actually got this fixed. Crisis averted for the time being.

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